In many organizations, the absence of a designated tech leader results in a patchwork of everyone’s “favourite apps and processes.” Initially, this autonomy is liberating. However, as time progresses, the lack of tech leadership, coherence, and strategy manifest in a tangle of logins and manual data transfers, making the early efficiencies a fleeting experience.
The “DIY approach” largely depends on tech-savvy individuals within the team to guide and troubleshoot. However, their primary roles often pull them elsewhere, leading to sporadic attention towards IT management. On the other hand, executives, despite having a broader organizational view, frequently lack the necessary tech depth or time to delve into tech specifics.
Accountability in DIY IT
As the patchwork begins to unravel, and the expected business advantages diminish, there’s a glaring lack of accountability. The individuals making IT suggestions were merely “helping off the side of their desk,” with their main duties lying elsewhere.
Diving Below the Waterline
The DIY IT approach rarely delves “below the waterline” where critical but less obvious components of IT strategy reside. Individuals are mostly engrossed in IT aspects that immediately impact their operations, regularly overlooking foundational infrastructure. This oversight can be perilous, as illustrated by the from AWS, a principle echoed across the software and cloud domain.
Critical yet Overlooked IT Components
- Privacy and security frameworks
- Vendor evaluation for team value and tech-stack compatibility
- Long-term IT coherence and efficiency
- Multi-year IT strategy
- Multi-year IT budgeting
Advocating for these elements demands seasoned IT leadership, vision, and a knack for communicating IT strategy to all stakeholders. Unfortunately, in DIY scenarios, these pivotal facets are frequently overshadowed, yet they constitute the crux of robust IT management.
The Double-Edged Sword of DIY IT
DIY IT, though tempting at first glance, often leads to a facade of competence among team members. The casual “fix it as it breaks” mentality neither holds’ accountability nor sustainability. Dubbed the “curse of IT competence,” this facade of capability deters the shift towards professional IT strategy, which could serve as a potent competitive lever.
Professional environments with ceaseless client deadlines require steadfast 24/7 IT support, akin to insurance against unexpected tech glitches, especially during pivotal moments. Your tech tools are the backbone of your operations, and bypassing professional IT management can be risky. Investing in solid IT management boosts operational efficiency and averts potential client and time losses inherent in the DIY territory.
Transitioning to a professional IT management realm is a logical step. We provide a comprehensive blend of Managed IT, Managed Cybersecurity, and Managed Cloud services, ensuring your tech infrastructure is not just robust and secure, but also agile and future-ready. Our dedicated team understands the nuances of privacy and security infrastructure and long-term IT coherence, facilitating a seamless transition from a DIY approach to a professionally managed IT landscape.